800-884-4730

Customer Service

Shipping & Delivery
We make every effort to send your custom packed order the most economical way for you. We only charge you the actual cost.  We do not charge for shipping until the order is packed and weighed. Please don't hesitate to ask for quotes in our comments area on the order form. We would be happy to advise you of the actual costs before we ship to you.Most orders are shipped within one to two business days. All dried merchandise is shipped via FedEx ground service or US Postal Service within the United States. The actual time in transit can vary from 2 to 7 or more business days, according to your location and any seasonal fluctuations. For Fresh or other Express delivery shipments, we will inform you of costs and clarify when you need delivery before shipping.
Privacy & Security
Please rest assured that all information is held in a secure site and is absolutely never shared in any form. We appreciate your business and hold it in the strictest confidence.We have enlisted state of the art technologies to insure that you will have the best protection available. Our site uses the latest in 128 bit encryption for your protection, ensuring secure site.
Returns & Replacements
If you open the package and discover a damaged item or discrepancy, please notify us within five business days of receipt and save all packing material for future inspection by carrier. We will ship out replacement immediately if necessary or work with you to resolve the issue for you.
Ordering
You can place an order directly through our website: www.hammelmans.com.  By phone: call toll free 800-884-4730 or 503-845-6234.  Email:   info@hammelmans.com You will receive an email confirmation within 24 hrs of placing your order. If you didn’t receive a notification, please call the office at 800-884-4730 to make sure it was received. We will contact you if we are out of stock on any items.
Payment, Pricing & Promotions
We accept Visa, MasterCard, American Express, and Discover Card. Sorry, no COD. Please don't hesitate to ask for quotes in our comments area on the order form. We would be happy to advise you of the actual costs before we ship to you.
Viewing Orders

            Go to My Account, you will see various options, click My Orders. 

Updating Account Information

            Go to My Account, click Account Information, see options. 

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